Who can Perform this action?
Any user with Jira Access
Steps for creating a new Jira Bug:
After you identify an issue as a Pub+ side issue and not as an outsourcing issue (FB side, or any other provider we work with), you go to Jira - Support board.
Click on 'Create' at the upper side of the screen.
On the pop-up screen that was opened, choose the 'Issue type' as 'Bug'
In the 'Summary' field, enter a short sentence that explains the topic of the bug. For the clearest way, we use this format:
{Feature name}: {short explanation of the issue}for example:
Creation Wizard: The wizard crashes when creating campaigns
In the Description field use this template to explain the issue:
How to Reproduce: numeric list of the steps that are needed to reproduce the bug, for example:
Go to Pub+ → Crunch-O
Either duplicate or create a campaign from scratch using the wizard
Make sure you are adding a tag to the campaign during the creation process
Create the campaign
Search for it in the Advanced Search
Actual Behavior: Explain the actual result of the actions (explanation of bug itself, what happened)
Desired: Explanation of how the product should work if there were no bugs
This is how the final description should look like:
Scroll down to the 'Epic Link' field and choose 'Support'
Click 'Create' and send the issue link to the Product Manager in order to prioritize it.